b1999 Privacy Policy

1 Introduction and Scope

b1999 ("we", "our", "platform") provides a reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how b1999 collects, uses, stores, and protects your personal information when you use our website, mobile platform, and related services.

By using this platform or registering an account, you are expressly consenting to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services. b1999 reserves the right to change or revise this Policy at any time, and users will be duly notified of any significant changes.

This Privacy Policy is connected to and supplements the platform's Terms and Conditions and Responsible Gaming policy.

2 What Information We Collect

b1999 may collect your information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account, log in, or contact us at b1999, the following information is collected:

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and username
• Residential address
• Financial information: bKash, Nagad, or Rocket account numbers (for processing transactions)
• Any information or questions provided when contacting us

2.2 Automatically Collected Information

When you use the b1999 platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and device characteristics
• Your activity on the platform: which pages you visited and how long you stayed
• Gaming activity: bet amounts, game types, win and loss history
• Login time, logout time, and session information
• Referral source and traffic data

2.3 Cookies and Tracking Technologies

b1999 uses cookies, web beacons, and similar technologies to improve your experience and ensure the platform functions properly. Cookies are used to store session information, remember preferences, and verify security. You can manage cookies through your browser settings, though disabling certain cookies may limit the platform's functionality.

3 Purpose of Using Your Information

b1999 uses your information for the following legitimate purposes:

3.1 Providing and Operating Services

• To create and manage your account
• To process deposits, withdrawals, and other financial transactions
• To provide gaming services and bonus offers
• To track your VIP level and rewards
• To resolve technical issues and provide support

3.2 Security and Legal Compliance

• To complete the identity verification (KYC) process
• To prevent fraud, money laundering, and other illegal activities
• To assist with security-related investigations
• To comply with applicable laws and regulations
• To ensure age verification (for users aged 21 and above only)

3.3 Improvement and Personalization

• To improve the platform experience and develop new features
• To recommend games and offers based on your preferences
• For responsible gaming monitoring and intervention
• To analyze user behavior and improve services

3.4 Communication

• To send important account information, security notifications, and transaction confirmations
• To inform you of promotional offers and updates, with your consent
• To provide customer service support

4 Sharing Information with Third Parties

b1999 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers who perform specific tasks on behalf of b1999. These partners receive only the amount of information necessary to carry out their tasks and may not use your information for any other purpose. Necessary information may be shared with bKash, Nagad, and Rocket for payment processing.

4.2 Legal Obligations

b1999 may be required to disclose your information in response to a court order, law enforcement request, or applicable legal obligation. In such cases, we will attempt to notify you to the extent possible, unless prohibited by law.

4.3 Business Transfers

If a significant change occurs in b1999's business operations (such as a merger or acquisition), user information may be transferred. Users will be notified in a timely manner in such cases.

4.4 Consent-Based Sharing

Outside of the circumstances described above, your explicit consent will be obtained before your information is shared with anyone.

5 Data Security Measures

b1999 follows industry-standard technology and practices to ensure the security of your information. Our security measures include:

• Securing all data transmissions using SSL encryption technology
• Storing financial information with the highest standard of encryption
• Firewalls and intrusion detection systems to prevent unauthorized access to servers and systems
• Regular security audits and vulnerability testing
• Strict data access controls for staff — only authorized personnel can view information
• Two-Factor Authentication support
• Regular data backups and a disaster recovery plan

Please note that no method of transmitting or storing information over the internet is completely secure. While we strive to ensure maximum protection, we cannot guarantee absolute security. If you suspect a security issue, please notify our support team immediately.

6 Data Retention Period

b1999 retains your information only for as long as reasonably necessary to fulfill the purpose for which it was collected. The retention policy for different types of information is described below:

• Account information: for as long as your account is active and for the applicable legal period after the account is closed
• Financial transaction records: for as long as required to meet legal and regulatory requirements
• Gaming history: for as long as required for responsible gaming monitoring and dispute resolution
• Communication records: for a limited period for customer service quality improvement and dispute resolution
• Identity verification information: for the period specified under KYC regulations

When the retention period ends, your information is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights and Controls

b1999 believes you should have full control over your own information. For this reason, we provide the following rights:

7.1 Right to Access Your Information

You may request to view the information we hold about you at any time. b1999 will provide a summary of your information within a reasonable time.

7.2 Right to Correct Your Information

If your account contains incorrect or incomplete information, you may request a correction. We will verify and make the necessary corrections promptly.

7.3 Right to Delete Your Information

In certain cases, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate business requirements.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive our marketing or promotional communications, you may request to stop them at any time. However, important account and transaction notifications will continue to be sent.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat support or by email at [email protected]. After verifying your identity, we will process your request as quickly as possible.

8 Privacy of Minors

b1999 is for individuals aged 21 and above only. We do not knowingly collect information from minors. An age verification process is in place at the time of account registration. If we become aware that information about a minor has been stored with us, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes that a minor has registered, please contact us immediately at [email protected].

9 International Data Transfers

In providing b1999's services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the necessary international data protection standards are maintained.

SSL encryption is used for any international data transfer, and appropriate data protection agreements are maintained with third-party partners.

10 Notice Regarding Third-Party Services

The b1999 platform may integrate services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third-party providers have their own privacy policies and may collect certain information about you on their platforms.

Payment services bKash, Nagad, and Rocket have their own privacy policies that apply to transactions on their platforms. b1999 is not responsible for how these third-party providers use information.

11 Changes to the Privacy Policy

b1999 may update or change this Privacy Policy from time to time. In the event of significant changes to the Policy, we will notify users in the following ways:

• A prominent notice will be displayed on the platform
• A notification of the changes will be sent to your registered email
• The "Last Updated" date on this page will be changed

Continuing to use the platform after the updated policy is published will be considered your consent to the new policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any rights relating to your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our dedicated privacy team will try to process your request as quickly as possible — usually within business days. For complex requests, it may take longer, and you will be notified in such cases.